FAQ

• Adding a Holiday - How do I pause my order for a holiday or change my delivery quantity?

  Planning a break or need to tweak your order? You’ve got a few easy options! You can pause your deliveries or adjust your order through our online portal. If you pause your deliveries via the portal, you’ll receive a confirmation email — be sure to check you’ve received it to confirm everything’...

• Blue Light Discount - Do you offer a Blue Light discount?

  We offer a blue light discount. Just log into your Blue Light Card app to unlock your offer. Once you’ve got your code, enter it at checkout when placing your order on our website. The discount is available for new online customers only, so if you’re just getting started with us - enjoy!

• Cancel Account

  📅 **Book in your call back** with our lovely customer care team. Simply follow this link to schedule a call back from one of our lovely team members. If you don't answer your call back your account **will remain active**.  https://calendly.com/d/cr8d-2pf-xws/mcqueens-dairies-cancellation 📞 Our ...

• Cant Log In - I can’t access my online account - what should I do?

  No worries - let’s get you back in! 🔓 Head to the login page and select ‘I don’t know my password’. You’ll be asked to enter your customer number and password (this is usually your postcode). You’ll then be prompted to verify your account via email and can create a new password. Still having tr...

• Contact Us - How can I contact you?

  We’re here to help and offer several easy ways to get in touch with our team: Live Chat 💬 Get instant answers from our team during the day -Simply click "talk to a human" below and let our team do the rest! 🕣 Available: Monday to Friday, 8:30 AM – 4:00 PM Phone 📞 Call us on 0330 555 5588 🕗 Ava...

• Delivery Instructions - Why we ask for extra instructions

  Our drivers usually deliver in the early hours of the morning, when it might still be dark, and sometimes it can be a little tricky to find certain properties! If we’re having trouble locating your home, we may ask for a few extra delivery instructions to make sure your order arrives exactly whe...

• Direct Debit Information - How does the weekly Direct Debit work?

  Your payment comes out every Wednesday and is taken in arrears, meaning it covers what you received the week before. You only ever pay after your deliveries have been made. 💳

• Direct Debit Information - When does the monthly Direct Debit come out?

  Your payment is taken between the 1st and 4th of each month, in arrears - so it covers everything you received the previous month. 💳

• Do you sell milk lids?

  Yes, we do! We know what it’s like - your fridge is packed after the big shop, and that glass pint bottle is sitting there with the foil barely hanging on (or gone altogether!). That’s why we’ve created our exclusive airtight, no-leak, recyclable milk lids - designed to keep your milk fresher fo...

• Flats & Apartments - Do you deliver to flats or apartment buildings? 🏢

  In many cases, yes! We deliver to flats as long as there’s a safe place to leave your order and access doesn’t require a key, fob or entry code. This will be delivered at the front door. 🔓 Because we deliver early in the morning (often overnight), we’re not able to access buildings with secure e...

• Holiday Query - I’m on holiday - why am I being charged?

  Don’t worry - this is usually just down to how our billing cycle works! We take payments a week in arrears, which means you're charged for what you received the week before. So if you’ve just paused your deliveries, you might still see a payment this week for your last delivery. Any changes will...

• How can I add a milk locker?

  Milk Locker

• How do I refer a friend?

  It’s easy to share the doorstep delivery love - just click hereto visit our Refer a Friend page! Your friends and family will get 50% off their first order and 30% off for the next 3 weeks. 😍🥛 Once they sign up through your link and start receiving deliveries, you’ll get £15 credit added to your...

• I’ve placed an order on your website — what happens next?

  Thanks for joining the milk round! There’s nothing better than fresh milk on your doorstep. 🥛 At checkout, you’ll see your delivery days confirmed, and shortly after signing up, you’ll receive a confirmation email. 📨 The next day, we’ll send you your customer number, which you can use to log in...

• Milk in glass bottles - Can I get milk in glass bottles?

  Yes, we deliver whole, semi-skimmed, organic oat milk and orange juice - all in lovely refillable pint glass bottles. Just rinse your empties, leave them by the door and we’ll do the rest. Check out our full range of milk in glass bottles here 🥛

• Moving Home - I’m moving house - how do I update my delivery address?

  That’s exciting - congratulations on the move 🎉! To update your address, just get in touch with our customer service team. We’ll need your new address (including postcode) and the date you’d like your deliveries to start. Once we’ve got those details, we’ll let you know if your delivery days wil...

• My delivery hasn’t shown up - what should I do?

  Oh no! We’re really sorry to hear you’ve had a missed delivery and want to get this sorted as quickly as possible. To help us investigate, please let us know: 🗓 What date was the delivery missing? 📦 Which items were missing? You can click “Speak to an Agent” on our webchat or give us a call o...

• My milk has gone sour - what should I do?

  Oh no - we’re so sorry to hear that one of our products hasn’t stayed fresh until its expiry date. We’ll raise a complaint for this product and escalate the issue to our Production Team for a thorough investigation. To get things sorted, we just need a little information from you: 🧾 Do you stil...

• New Customer - If you have signed up at your door with our canvasser, what happens next?

  What happens after I sign up at the door? After signing up, you’ll be given a leaflet with helpful info about McQueens and what to expect from our service. 🥛 The next working day, you’ll receive a text with your customer number, which allows you to access our portal and manage your deliveries. ...

• Office deliveries - Do you deliver?

  We sure do! 🏢 We know how important that morning brew is - that’s why we deliver before 7am, so the milk’s ready when your team arrives. We already deliver to all kinds of businesses and love helping keep fridges full and mornings running smoothly. Want a quote? Click here or get in touch with ...

• Organic Milk - Do you sell organic milk?

  Yes - we offer organic milk in 2-litre, 1-litre, and 1-pint sizes, with both whole and semi-skimmed options available. 🌱 You can view our full range and place an order at www.mcqueensdairies.co.uk.

• Paying by Cash - Can I pay by cash at the door?

  We don’t offer cash collection - all payments are made by Direct Debit, which is quick, secure and hassle-free. You don’t need to worry about having the right change or being in when we deliver! If you’ve already got an account, you can set up your Direct Debit here.  💳

• Payment Query - I missed a payment, what happens now?

  If a Direct Debit payment is missed, the amount will be added to the following week’s payment, so you’ll see a double charge next time. We understand things happen, but regular missed payments can disrupt your deliveries. If you’re having issues or want to speak to someone about your payment, pl...

• Pricing - How much is your milk?

  We offer a wide range of products, and you can find prices and browse our full selection on our website. https://www.mcqueensdairies.co.uk/

• Signing Up - How do I sign up for milk deliveries?

  We’d love to have you on board! 🥛 Just use our postcode checker to see if we deliver in your area. If we do, you can get started by placing your first order online - it’s quick, easy and convenient. Check your postcode and sign up here 📍

• Sponsorship or a collaboration?

  If you’re looking for sponsorship or a potential collaboration with McQueens Dairies — whether for an event, local project, or community initiative — we’d love to hear from you. 📩 Please email marketing@mcqueensdairies.co.uk with: • Your name • Postcode and door number • A short summary of wh...

• What days will my delivery be?

  Your delivery days will be either Monday & Thursday or Tuesday & Friday, depending on where you live. If you ordered online, your delivery days will be confirmed at checkout. If you signed up at the door, one of our team will be in touch to let you know your delivery schedule. Either wa...

• What does ‘payment in arrears’ mean?

  We charge in arrears, which means you're billed after you’ve received your deliveries. For weekly payments, your Direct Debit is taken every Wednesday for what you had the week before. For monthly payments, it's taken between the 1st and 4th and covers the previous month. 📅 This gives us time t...

• What happens if my glass bottles aren’t picked up?

  We’re really proud of our rinse and return scheme - it helps reduce waste by giving your bottles a second life️! ♻️ Just rinse your empties and leave them out for collection, and our driver will replace them with fresh, full ones. ♻️🥛 If your bottles haven’t been collected, we’d love to get that...

• What should I do if my milk is being stolen?

  Oh no - that’s frustrating, but we can help! There are a few ways we can try to prevent this: 📍 Change your delivery spot to somewhere more discreet - like behind a bin, a plant pot or another sheltered spot near your door. Just let us know where works best for you and the driver. ⏸️ Add a shor...

• Where is my order? I think my delivery might be late.

  We’re really sorry if your order hasn’t arrived yet - that’s not what we want for your morning! Our deliveries are usually made between 11pm and 7am, but sometimes the driver may be running a little late. If your order still hasn’t arrived by 10am, please get in touch by clicking “Speak to Human...

• Wildlife Issue — what can I do?

  Wildlife love our products too! Birds sometimes peck at foil lids, and a sneaky fox might even run off with an egg or two. 🐦🦊 To stop this from happening, we recommend adding a McQueens Milk Locker to your order to keep your deliveries safe. You can also contact our team by calling 0330 555 558...