My milk has gone sour - what should I do?

Oh no - we’re so sorry to hear that one of our products hasn’t stayed fresh until its expiry date. We’ll raise a complaint for this product and escalate the issue to our Production Team for a thorough investigation.

To get things sorted, we just need a little information from you:

🧾 Do you still have the carton? If so, please send us a photo of the barcode and use-by date on the label so we can track the product.

📅 When did you open the milk? Let us know if it was already sour or curdled when you first opened it.

Thank you for sending these details, it helps us get this resolved quickly! 😀

Tip: Want to keep your milk fresher for longer? Consider adding one of our Milk Lockers to your order - the perfect way to keep your milk cool and safe.